Mitsubishi Electric Cooling & Heating Holds National Diamond Service Group Conference in Georgia
Wednesday, May 30, 2012
SUWANEE, Ga., May 30, 2012 - Mitsubishi Electric Cooling & Heating (Mitsubishi Electric) held its second annual national Diamond Service Group (DSG) Conference March 5-8 at the Atlanta Marriott Gwinnett Place, Duluth, Ga. The DSG is a nationwide network of Mitsubishi Electric distributor technical service professionals trained to provide technical support for Mitsubishi Electric's commercial and residential cooling and heating products. This three-day conference provided a forum for DSG members to exchange ideas, relate technical issues and solutions, and participate in educational sessions to enhance DSG operations nationwide.
"The DSG Conference was a great opportunity for members to come together to share knowledge, tips and insights on Mitsubishi Electric products," said Tony Hayes, senior director, service and technical operations, Mitsubishi Electric Cooling & Heating. "Our DSG members share a commitment to providing contractors with the best technical support, service and training in the industry, and this conference is one way they improve their product troubleshooting knowledge and learn from the experiences of fellow group members."
Since its founding in 2003, the DSG (2012 attendees pictured left) has grown from a handful of members to a network of 120 dedicated individuals located in North America, Latin America and the Caribbean. Members, who work for Mitsubishi Electric distributors, operate as local customer contacts for troubleshooting and supporting installed Mitsubishi Electric cooling and heating products. According to Hayes, to qualify as a member of the DSG, individuals must participate in ongoing training with Mitsubishi Electric service staff and continue to provide excellent customer service and training to customers.
The Conference included breakout sessions with topics covering service and troubleshooting sessions on common technical issues of both residential and commercial product lines as well as sessions on geothermal technology, maintenance tools and DSG engagement. In the sessions, Mitsubishi Electric service staff also shared the most recent troubleshooting tips for both existing Mitsubishi Electric cooling and heating products and those in development.
To learn more about Mitsubishi Electric Cooling & Heating, visit www.mehvac.com.
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About Mitsubishi Electric Cooling & Heating
Mitsubishi Electric Cooling & Heating, a division of Mitsubishi Electric & Electronics USA, Inc., is headquartered in Suwanee, Ga. We are a leading marketer of Mitsubishi Electric™ intelligent air-conditioning and heating technology in North America, Latin America, the Caribbean and Bermuda. In 1982, we introduced our state-of-the-art, split-ductless air conditioners and heat pumps in North America. We expanded our product line with variable refrigerant flow (VRF) zoning heat pump systems utilizing INVERTER technology to offer simultaneous cooling and heating capabilities. We also offer compressors and a full line of air-conditioning accessories. Mitsubishi Electric Cooling & Heating's products have won numerous awards for innovation and excellence, including the 2012 BuildingGreen Top-10 Products Award for split-ductless and VRF systems and the 2011 AHR Expo Product of the Year Award for the Dedicated Outdoor Air System. For more information, visit www.mehvac.com or follow Mitsubishi Electric Cooling & Heating on Facebook, Twitter and YouTube.
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